I purchased 3 hurricanes in 2014,1 for myself and 3 for gifts. I have been using it since then.
i move recently and had it in the bag for a while. I went to use it 9-18-17, and the stretch band inside the cane broke. I called the co and they advised it wa out of warranty, could do nothing for me. They did offer a discount on a new one.
I need the cane and I like the hurricane so i purchased a new one. They advised me there was no way to repair mine. I feel in this short of time this stretch line should not have pulled apart , he company should have taken care of it.
I will be looking for a company that make a similar cane and will probable purchase it. I do not feel hurricane stands behind their product.
Product or Service Mentioned: The Hurrycane Walking Cane.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: replace or repair.
The Hurrycane Pros: Stability, In spite of breakage still like.
Location: 501, Main Rd, Swami Samarth Nagar, Lokhandwala Complex, Andheri West, Mumbai, Maharashtra 400053, India